Frequently Asked Questions 

Got a question? This is a list of the ones we get asked the most

Big enough? Small enough?
Minimum Age – 10yrs
Minimum Height – 1.4m (4 foot 7 inches)
Maximum weight – 130kg (20.5 stones)

Do I need to book in advance?
All Wild Wood Challenge bookings must be made in advance.

Can you run Wild Wood Challenge at the weekends?
Sorry, no. This is when we are open to the public for bookings on our Adventure and Wild Kinds courses. 

Is there a time limit to complete the challenge?
Yes, you are allocated a two hour slot per session. Bear in mind that it is possible to book two, two hour challanges back to back with a break between them to extend your trip.

How safe is it? 
Your instructor will supervise your session at all times to make sure you are using the equipment correcly.

Is there Car Parking?
You will be delighted to know that we have a car park on-site and there is no charge for parking at Wild Wood. 

Do I need to bring any paperwork?
No - just bring yourself and your party. However, if children are part of your booking and you are not directly related to them you will need to have asked their parents to have approval to bring them to Wild Wood.

Do you have any special needs restrictions? 
Wild Wood positively encourages all levels of ability to have a go, but they may need specialist equipment or extra supervision to ensure they get the most out of the activity. If in doubt, please contact us before you book.

Can anyone watch? 
Everyone is more than welcome to watch if not taking part in the fun to take photos and offer encouragement from the ground as spectators. Why not enjoy a freshly brewed coffee or tea from our kiosk at reception whilst your here.

When can you take bookings?
The available days and dates vary depending on the time of year, day of the week or daylight hours. A s guide, we run Wild Wood Challenge sessions midweek as long as they are not school holidays, half terms or public holidays.

Where are the toilets?
There are toilets (including disabled and baby changing facilities) directly next door to our reception.

Are you insured?
Wild Wood holds £10m of public liability Insurance.

What if I have a pre-existing injury or medical condition?
Wild Wood staff are not medically qualified and so are not able to assess if a customer is able to use our facilities. You will need to make your own assessment prior to use of the course. If you think there may be a problem, we suggest you visit Wild Wood prior to booking to undertake your own risk assessment. You may also wish to contact your doctor for further advice.

What if I’m pregnant?
We don't recommend you go on the Wild Wood Challenge course if you are pregnant, but it is up to you to decide whether this activity is something you should be doing. If you do decide to take part in the full knowledge of your pregnancy then you do so at your own risk and those of your unborn child and as part of signing our consent form, take those risks yourself. You may also wish to contact your doctor for further advice.

What is your cancellation policy?
You can cancel your booking up to 14 days before the booked start time and receive a full refund. If you have already started the course you will not be entitled to any refund (in part or in whole). In exceptional circumstances, Wild Wood might need to cancel your booking. If this happens, we’ll refund you in full. This is because we might need to close the course for reasons beyond our control.